TrackNet Solutions, a prominent operator of Passenger Information Systems (PIS) at railway stations, relies heavily on their knowledge base to provide passengers with accurate and timely information. To improve their knowledge base, they have implemented Deskhero's AI capabilities.
Deskhero's advanced AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This information is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and relevant.
Furthermore, Deskhero's website scraping feature allows TrackNet Solutions to automatically update their knowledge base with the latest information from relevant websites. This has greatly reduced the manual effort required to maintain the knowledge base.
The AI-generated content is not only accurate but also written in a way that is easy for passengers to understand. This has resulted in fewer queries and complaints, as passengers can find the information they need in the knowledge base.
Overall, Deskhero's AI capabilities have greatly improved the quality and relevance of TrackNet Solutions' knowledge base, leading to improved passenger satisfaction.
How does Deskhero's AI generate new knowledge base articles?
Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This information is then used to generate new articles that are relevant and up-to-date.
Can Deskhero automatically update the knowledge base?
Yes, Deskhero's website scraping feature can be used to automatically update the knowledge base with the latest information from relevant websites.
Does the AI-generated content require manual editing?
The AI-generated content is designed to be accurate and easy to understand. However, it can be manually edited if necessary.
* This article provides an example of how a fictive company in the Operation of Passenger Information Systems (PIS) at Railway Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
