AuditMaster uses Deskhero's AI capabilities to manage their large volume of customer support tickets. The AI utilizes OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, AuditMaster is able to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
AuditMaster also uses Deskhero's knowledge base feature to create a comprehensive database of information. The AI capabilities allow the firm to automatically generate articles from word, powerpoint, and pdf files, making it easier for employees to find the information they need.
Deskhero's website scraping feature allows AuditMaster to stay updated on the latest industry trends and regulations. The AI capabilities ensure that the most relevant information is extracted and incorporated into the knowledge base.
Finally, AuditMaster uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and enhancing operational efficiency.
How does Deskhero's AI capabilities help in managing customer support tickets?
Deskhero's AI utilizes OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in significantly reducing the time spent on each ticket and improving the efficiency of customer support.
How does Deskhero's knowledge base feature enhance operational efficiency?
Deskhero's knowledge base feature allows firms to create a comprehensive database of information. The AI capabilities can automatically generate articles from various file types, making it easier for employees to find the information they need and thereby enhancing operational efficiency.
How does Deskhero's website scraping feature benefit auditing firms?
Deskhero's website scraping feature allows auditing firms to stay updated on the latest industry trends and regulations. The AI capabilities ensure that the most relevant information is extracted and incorporated into the knowledge base, helping firms stay compliant and informed.
* This article provides an example of how a fictive company in the Operational Auditing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
