AuditSolutions uses Deskhero's AI capabilities to handle their customer support tickets. The AI uses OpenAI embeddings to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files, improving the speed and quality of their customer support.
Using Deskhero's custom fields and structured data lists, AuditSolutions is able to organize and prioritize their tickets effectively. This ensures that urgent issues are addressed quickly, enhancing customer satisfaction.
AuditSolutions also leverages Deskhero's knowledge base feature to build a robust database of information. The AI capabilities enable the company to automatically generate articles from various file formats, making it easy for employees to access the information they need.
Deskhero's website scraping feature allows AuditSolutions to stay abreast of the latest industry news and regulations. The AI capabilities ensure that the most relevant information is extracted and added to the knowledge base.
Lastly, AuditSolutions uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and improving operational efficiency.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI uses OpenAI embeddings to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This improves the speed and quality of customer support, as well as reducing the workload for customer support staff.
How does Deskhero's knowledge base feature benefit auditing companies?
Deskhero's knowledge base feature allows companies to build a robust database of information. The AI capabilities enable automatic generation of articles from various file formats, making it easy for employees to access the information they need. This enhances operational efficiency and improves the audit process.
How does Deskhero's website scraping feature help auditing firms?
Deskhero's website scraping feature allows auditing firms to stay updated with the latest industry news and regulations. The AI capabilities ensure that the most relevant information is extracted and added to the knowledge base, helping firms stay compliant and informed.
* This article provides an example of how a fictive company in the Operational Auditing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
