VisionPlus Therapeutics uses Deskhero's AI capabilities to efficiently manage and respond to customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This feature has greatly reduced the time taken to respond to each ticket, improving customer satisfaction rates.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their extensive knowledge base. This feature has made it easier for customer service representatives to provide accurate and helpful responses to customer inquiries.
VisionPlus Therapeutics has utilized Deskhero's ability to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has saved the company significant resources that would otherwise be spent manually creating these articles.
Using Deskhero's custom fields and structured data lists, VisionPlus Therapeutics can easily categorize and organize their customer inquiries. This feature has improved the company's ability to track and analyze their customer service performance over time.
Lastly, VisionPlus Therapeutics uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer data is centralized and easily accessible, further improving the efficiency of their customer service operations.
How has Deskhero's AI capabilities improved VisionPlus Therapeutics' customer service operations?
Deskhero's AI capabilities have reduced the time taken to respond to each ticket by suggesting replies. They also make it easier for representatives to find relevant information, leading to faster resolution times and improved customer satisfaction.
How does VisionPlus Therapeutics use Deskhero's custom fields and structured data lists?
VisionPlus Therapeutics uses these features to categorize and organize their customer inquiries. This improves the company's ability to track and analyze their customer service performance over time.
How does VisionPlus Therapeutics integrate Deskhero with their existing systems?
VisionPlus Therapeutics uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Ophthalmology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
