ClearVision Optics uses Deskhero's AI capabilities to manage and respond to customer inquiries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This reduces the time spent by customer service representatives on each ticket, leading to faster resolution times and improved customer satisfaction.
The company also utilizes Deskhero's AI-powered search bar to quickly find relevant information from their extensive knowledge base. This feature makes it easier for customer service representatives to provide accurate and helpful responses to customer inquiries.
ClearVision Optics has also found value in Deskhero's ability to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature saves the company significant time and resources that would otherwise be spent manually creating these articles.
With Deskhero's custom fields and structured data lists, ClearVision Optics can easily categorize and organize their customer inquiries. This makes it easier for the company to track and analyze their customer service performance over time.
Finally, ClearVision Optics uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further improving the efficiency of their customer service operations.
How does Deskhero's AI capabilities improve the efficiency of ClearVision Optics' customer service operations?
Deskhero's AI capabilities reduce the time spent by customer service representatives on each ticket by generating suggested replies. They also make it easier for representatives to find relevant information, leading to faster resolution times and improved customer satisfaction.
How does ClearVision Optics use Deskhero's custom fields and structured data lists?
ClearVision Optics uses these features to categorize and organize their customer inquiries. This makes it easier for the company to track and analyze their customer service performance over time.
How does ClearVision Optics integrate Deskhero with their existing systems?
ClearVision Optics uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Ophthalmology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
