BrightEye Healthcare uses Deskhero's AI capabilities to manage a high volume of customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This feature has drastically reduced the time taken to respond to each ticket, improving customer satisfaction rates.
The clinic also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast knowledge base. This feature has made it easier for customer service representatives to provide accurate and helpful responses to customer inquiries.
BrightEye Healthcare has harnessed Deskhero's ability to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has saved the clinic significant resources that would otherwise be spent manually creating these articles.
Using Deskhero's custom fields and structured data lists, BrightEye Healthcare can easily categorize and organize their customer inquiries. This feature has improved the clinic's ability to track and analyze their customer service performance over time.
Lastly, BrightEye Healthcare uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer data is centralized and easily accessible, further improving the efficiency of their customer service operations.
How has Deskhero's AI capabilities improved BrightEye Healthcare's customer service operations?
Deskhero's AI capabilities have reduced the time taken to respond to each ticket by suggesting replies. They also make it easier for representatives to find relevant information, leading to faster resolution times and improved customer satisfaction.
How does BrightEye Healthcare use Deskhero's custom fields and structured data lists?
BrightEye Healthcare uses these features to categorize and organize their customer inquiries. This improves the clinic's ability to track and analyze their customer service performance over time.
How does BrightEye Healthcare integrate Deskhero with their existing systems?
BrightEye Healthcare uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Ophthalmology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
