ClearView Optics receives hundreds of customer queries daily, ranging from product inquiries to troubleshooting requests. The company uses Deskhero's ticket management feature to organize these inquiries effectively. The AI capabilities of Deskhero help in categorizing the tickets based on their urgency and relevance, thus ensuring that critical issues are addressed promptly.
The company also utilizes Deskhero's custom fields and user groups features to personalize customer interactions. By leveraging AI, Deskhero can predict customer needs based on their previous interactions, enabling ClearView to provide tailored responses and solutions.
Deskhero's knowledge base is another crucial tool for ClearView. The company uploads its product manuals, policies, and presentations into the system. The advanced AI capabilities of Deskhero extract relevant information from these files, generating comprehensive knowledge base articles. This feature significantly reduces the time spent on manual data entry and increases the efficiency of the support team.
ClearView also takes advantage of Deskhero's website scraping feature. The AI uses this scraped data to enhance search results and generate suggested replies, further improving the efficiency of the customer support team.
Finally, ClearView uses Deskhero's REST API to integrate the platform with its existing systems, creating a seamless workflow. The AI capabilities of Deskhero ensure that the integration is smooth and that the platform adapts quickly to the company's needs.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes tickets based on their urgency and relevance. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context and importance of each ticket.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI extracts relevant information from uploaded files like product manuals, policies, and presentations to generate comprehensive knowledge base articles. This reduces manual data entry and increases efficiency.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. It also generates suggested replies based on this data.
* This article provides an example of how a fictive company in the Optics and Scopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
