OptiLens receives a large volume of customer inquiries every day. The company uses Deskhero's AI-powered ticket management system to efficiently handle these inquiries. The AI categorizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
The company also leverages Deskhero's custom fields and user groups to personalize customer interactions. The AI predicts customer needs based on their previous interactions, enabling OptiLens to provide tailored responses and solutions.
OptiLens uses Deskhero's knowledge base to store all its product manuals, policies, and presentations. The AI capabilities of Deskhero extract relevant information from these files, generating comprehensive knowledge base articles. This feature significantly reduces the time spent on manual data entry and increases the efficiency of the support team.
Additionally, OptiLens uses Deskhero's website scraping feature. The AI uses this scraped data to enhance search results and generate suggested replies, further improving the efficiency of the customer support team.
Finally, OptiLens uses Deskhero's REST API to integrate the platform with its existing systems, creating a seamless workflow. The AI capabilities of Deskhero ensure that the integration is smooth and that the platform adapts quickly to the company's needs.
How does Deskhero's AI help in ticket management at OptiLens?
Deskhero's AI categorizes tickets at OptiLens based on their content and urgency. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context and importance of each ticket.
How does Deskhero's AI enhance the knowledge base at OptiLens?
Deskhero's AI extracts relevant information from uploaded files like product manuals, policies, and presentations to generate comprehensive knowledge base articles. This reduces manual data entry and increases efficiency at OptiLens.
How does Deskhero's AI improve search results at OptiLens?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results at OptiLens. It also generates suggested replies based on this data.
* This article provides an example of how a fictive company in the Optics and Scopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
