Visionary Optics receives numerous customer queries daily, ranging from appointment scheduling to complex inquiries about eye conditions and treatments. They use Deskhero's ticket management feature, which leverages AI capabilities to automatically categorize and prioritize tickets based on their content and urgency. This reduces manual sorting efforts and ensures timely response to critical issues.
The company also utilizes Deskhero's AI-powered knowledge base generation feature. By uploading their existing resources like manuals, policies, and presentations, the system automatically generates a comprehensive knowledge base. This not only saves time but also ensures that all relevant information is easily accessible to both the support team and customers.
Deskhero's website scraping feature is another tool Visionary Optics uses to keep their knowledge base up-to-date. The AI system regularly scans the company's website for any new information or updates and incorporates them into the knowledge base. This eliminates the need for manual updates and ensures that the most recent information is always available.
Furthermore, Deskhero's AI capabilities enhance the search results within the platform. When a customer or a support agent searches for information, the AI system uses OpenAI embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes searching for information quick and efficient.
Lastly, Visionary Optics leverages Deskhero's AI to generate suggested replies for customer queries. Based on the context of the query and the information available in the knowledge base, the AI system suggests potential responses, reducing the response time and improving the overall customer experience.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses natural language processing to understand the content and urgency of each ticket. It then automatically categorizes and prioritizes them accordingly, ensuring that critical issues are addressed promptly.
How does the AI-powered knowledge base generation work?
You can upload your existing resources like manuals, policies, and presentations to Deskhero. The AI system will then analyze these documents and generate a comprehensive knowledge base, making all relevant information easily accessible.
How does Deskhero's AI enhance search results?
When a search is made within the platform, Deskhero's AI uses OpenAI embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the search results are accurate and relevant.
* This article provides an example of how a fictive company in the Optometry services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
