OptiCare Services handles a high volume of customer queries daily. To manage this efficiently, they use Deskhero's AI-powered ticket management feature. The AI system automatically sorts and prioritizes tickets based on their content and urgency, reducing manual effort and ensuring prompt response to critical issues.
To equip their support team with all necessary information, OptiCare Services uses Deskhero's AI capabilities to generate a comprehensive knowledge base. By uploading their existing resources like manuals, policies, and presentations, the AI system creates a knowledge base that is easily accessible to both the support team and customers.
OptiCare Services also leverages Deskhero's website scraping feature to keep their knowledge base current. The AI system regularly scans the company's website for any new information or updates and adds them to the knowledge base, eliminating the need for manual updates.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer or a support agent searches for information, the AI system uses OpenAI embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes information retrieval quick and efficient.
Finally, OptiCare Services uses Deskhero's AI to generate suggested replies for customer queries. Based on the context of the query and the information available in the knowledge base, the AI system suggests potential responses, reducing the response time and improving the overall customer experience.
How does Deskhero's AI automate ticket management?
Deskhero's AI uses natural language processing to understand the content and urgency of each ticket. It then automatically sorts and prioritizes them, ensuring that critical issues are addressed promptly.
How does the AI-powered knowledge base generation work?
You can upload your existing resources like manuals, policies, and presentations to Deskhero. The AI system will then analyze these documents and generate a comprehensive knowledge base, making all relevant information easily accessible.
How does Deskhero's AI enhance search results?
When a search is made within the platform, Deskhero's AI uses OpenAI embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the search results are accurate and relevant.
* This article provides an example of how a fictive company in the Optometry services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
