OralCare Specialists uses Deskhero's AI capabilities to manage tickets efficiently. The AI analyzes previous tickets and knowledge base articles to suggest replies to incoming queries, reducing the workload on the support staff and improving patient satisfaction.
The AI also uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to provide comprehensive answers to complex queries. This ensures that patients receive accurate and up-to-date information.
OralCare Specialists leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information and research in oral and maxillofacial surgery. This ensures that the AI can provide the most relevant and current responses to patient queries.
Patients can easily find the information they need through the comprehensive search bar, which is enhanced by the AI using embeddings from previous tickets and knowledge base articles. This reduces the need for patients to wait for a response from the support team.
Finally, OralCare Specialists uses Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data exchange and further enhancing the efficiency of their patient support.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to incoming queries, reducing the workload on the support staff and improving the efficiency of ticket management.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information and research in the field.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Oral and maxillofacial surgery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
