BrightSmile Oral Surgery uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to provide suggested replies to incoming queries, significantly reducing the response time and improving patient satisfaction.
The AI also utilizes OpenAI Embeddings from uploaded files such as policies, manuals, and presentations. This enables it to provide comprehensive answers to complex queries, reducing the workload on the support staff and ensuring that patients receive accurate information.
Deskhero's website scraping feature is used by BrightSmile to keep their knowledge base updated with the latest information and research in oral and maxillofacial surgery. This ensures that the AI can provide the most relevant and up-to-date responses to patient queries.
Through the use of the comprehensive search bar, patients can easily find the information they need without having to wait for a response from the support team. The AI enhances the search results by using the embeddings from previous tickets and knowledge base articles.
Finally, BrightSmile uses Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data exchange and further enhancing the efficiency of their customer support.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to incoming queries, significantly reducing the time it takes to respond to a query.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information and research in the field.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Oral and maxillofacial surgery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
