FreshFoods receives numerous customer inquiries daily. Managing these inquiries manually was challenging and inefficient. With Deskhero's ticket management system, FreshFoods can now effectively track and manage all customer inquiries. The AI-powered system categorizes tickets based on their content, facilitating quick assignment to the appropriate support team member.
Deskhero's AI capabilities also help FreshFoods provide quick and accurate responses to customer inquiries. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries, improving customer satisfaction levels.
The AI capabilities extend to the search functionality as well. Customers can use the comprehensive search bar to find information quickly and easily. The AI-powered search uses OpenAI Embeddings to deliver relevant results, enhancing the user experience on FreshFoods' support portal.
FreshFoods also utilizes Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows for real-time updates across all platforms, ensuring that all team members have access to the latest information.
Overall, Deskhero's advanced AI capabilities have enabled FreshFoods to streamline its customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies to customer inquiries. This reduces the time taken to draft responses, thereby improving response times.
How does the AI-powered search enhance the user experience?
The AI-powered search uses OpenAI Embeddings to deliver relevant results based on the user's query. This makes it easier for users to find the information they're looking for, enhancing their experience on the support portal.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures real-time updates across all platforms.
* This article provides an example of how a fictive company in the Organic food producers and distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
