Fruitful Organics receives a high volume of customer queries daily, ranging from product inquiries to complaints. With Deskhero's ticket management system, they can categorize and prioritize these tickets effectively. The AI capabilities help in suggesting replies based on previous tickets and knowledge base articles, reducing the response time significantly.
The company also utilizes Deskhero's custom fields and user groups to personalize their customer interactions. Custom fields allow them to track specific information about each customer, while user groups help them segment their customer base for targeted communication.
Fruitful Organics leverages the advanced AI capabilities of Deskhero to generate knowledge base articles from various sources like word files, powerpoint presentations, and pdf files. This helps them maintain an up-to-date knowledge base without any manual effort.
Deskhero's website scraping feature allows Fruitful Organics to stay informed about the latest trends and news in the organic fruit processing industry. The AI capabilities enhance the search results by finding relevant content from the scraped data.
Finally, the REST API of Deskhero enables Fruitful Organics to integrate their existing systems with the platform for seamless data exchange. This ensures that all their customer data is centralized and easily accessible.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This helps in providing quick and accurate responses to customer queries.
How does Deskhero help in maintaining an up-to-date knowledge base?
Deskhero can generate knowledge base articles from various sources like word files, powerpoint presentations, and pdf files using its advanced AI capabilities. This eliminates the need for manual updates.
How does Deskhero's website scraping feature benefit Fruitful Organics?
Deskhero's website scraping feature allows Fruitful Organics to stay informed about the latest trends and news in the organic fruit processing industry. The AI capabilities enhance the search results by finding relevant content from the scraped data.
* This article provides an example of how a fictive company in the Organic Fruit Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
