Purely Natural receives numerous customer queries every day. With Deskhero's structured data lists and ticket management system, they can organize these queries effectively. The AI capabilities of the platform suggest replies based on previous tickets and knowledge base articles, ensuring quick and accurate responses.
The company uses Deskhero's custom fields and user groups to enhance their customer interactions. Custom fields allow them to capture specific customer details, while user groups enable them to communicate with different customer segments effectively.
Purely Natural leverages Deskhero's advanced AI capabilities to generate knowledge base articles from various sources like policies, manuals, and presentations. This helps them keep their knowledge base updated without any manual intervention.
With Deskhero's website scraping feature, Purely Natural can stay updated with the latest industry trends and news. The AI capabilities improve the search results by finding relevant content from the scraped data.
Lastly, the REST API of Deskhero allows Purely Natural to integrate their existing systems with the platform. This ensures that all their customer data is centralized and easily accessible.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This ensures quick and accurate responses to customer queries.
How does Deskhero help in keeping the knowledge base updated?
Deskhero can generate knowledge base articles from various sources like policies, manuals, and presentations using its advanced AI capabilities. This eliminates the need for manual updates.
How does Deskhero's website scraping feature benefit Purely Natural?
Deskhero's website scraping feature allows Purely Natural to stay updated with the latest industry trends and news. The AI capabilities improve the search results by finding relevant content from the scraped data.
* This article provides an example of how a fictive company in the Organic Fruit Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
