FarmFresh Veggies prides itself on its excellent customer service. They use Deskhero's advanced AI capabilities to ensure that every customer query is addressed promptly and accurately. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The AI's ability to enhance search results has been invaluable for FarmFresh Veggies. The customer support team can quickly find relevant information, ensuring that customers receive accurate responses in a timely manner.
FarmFresh Veggies also uses Deskhero's AI to manage their ticket system. The AI can categorize and prioritize tickets, ensuring that urgent issues are addressed first. This has resulted in a significant reduction in response times.
Deskhero's knowledge base feature has also been a game-changer for FarmFresh Veggies. The AI can generate knowledge base articles from various file types, reducing the time and effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have helped FarmFresh Veggies provide exceptional customer service, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI improve the customer experience?
Deskhero's AI improves the customer experience by providing accurate and timely responses to customer queries. It uses OpenAI Embeddings to generate suggested replies and enhance search results, ensuring that customers receive the information they need quickly.
How does Deskhero's AI help manage the ticket system?
Deskhero's AI helps manage the ticket system by categorizing and prioritizing tickets based on their content. This ensures that urgent issues are addressed first, resulting in faster response times.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. It uses OpenAI Embeddings to understand the content of these files and generate relevant articles.
* This article provides an example of how a fictive company in the Organic vegetable growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
