EcoHarvest receives a variety of queries from customers, ranging from product information to delivery schedules. They use Deskhero's advanced AI capabilities to handle these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The AI's ability to enhance search results has been a game-changer for EcoHarvest. The helpdesk team can quickly find relevant information, ensuring that customers receive accurate responses in a timely manner.
EcoHarvest also uses Deskhero's AI to manage their ticket system. The AI can categorize and prioritize tickets, ensuring that urgent issues are addressed first. This has resulted in a significant reduction in response times.
Deskhero's knowledge base feature has also been invaluable for EcoHarvest. The AI can generate knowledge base articles from various file types, reducing the time and effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have helped EcoHarvest optimize their helpdesk services, resulting in increased customer satisfaction and improved operational efficiency.
How does Deskhero's AI handle customer queries?
Deskhero's AI handles customer queries by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that customers receive accurate and timely responses.
How does Deskhero's AI improve search results?
Deskhero's AI improves search results by using OpenAI Embeddings to understand the content of the search query. It then searches through the available data to find the most relevant results.
How does Deskhero's AI manage the ticket system?
Deskhero's AI manages the ticket system by categorizing and prioritizing tickets based on their content. This ensures that urgent issues are addressed first, resulting in faster response times.
* This article provides an example of how a fictive company in the Organic vegetable growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
