RallyRight coordinates multiple strikes simultaneously, leading to a high volume of participant inquiries. Deskhero's ticket management system, enhanced by AI capabilities, allows RallyRight to efficiently manage these inquiries. The AI suggests replies based on previous tickets and knowledge base articles, significantly reducing response times.
Deskhero's AI also plays a crucial role in maintaining RallyRight's knowledge base. The AI scrapes their website for updates and automatically generates new knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures their knowledge base is always current, providing accurate information to participants.
RallyRight also leverages Deskhero's AI to enhance their search capabilities. The comprehensive search bar uses AI to provide enhanced search results, enabling the team to find relevant information quickly and efficiently.
Moreover, RallyRight uses Deskhero's custom fields and user groups features, combined with its advanced AI, to effectively segment their participants. This segmentation enables targeted communication, ensuring participants receive relevant and timely information.
Finally, RallyRight uses Deskhero's REST API to integrate with their existing systems. This integration allows them to leverage Deskhero's AI capabilities across their entire operation, further optimizing their coordination efforts.
How does Deskhero's AI help in managing participant inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to participant inquiries. This helps in efficiently managing and responding to inquiries.
How does Deskhero's AI maintain RallyRight's knowledge base?
Deskhero's AI automatically scrapes the website for updates and generates new knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures the knowledge base is always current.
How does Deskhero's AI enhance RallyRight's search capabilities?
Deskhero's comprehensive search bar uses AI to provide enhanced search results, enabling the team to find relevant information quickly and efficiently.
* This article provides an example of how a fictive company in the Organizing strikes and other forms of protest industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
