StrikeMaster receives a significant volume of inquiries daily from participants, media, and the public. Managing these inquiries was a daunting task until they implemented Deskhero. With Deskhero's ticket management feature, StrikeMaster can now efficiently categorize, assign, and respond to inquiries. The AI capabilities further enhance this by suggesting replies based on previous tickets and knowledge base articles.
Deskhero's AI also plays a crucial role in StrikeMaster's communication strategy. By leveraging OpenAI Embeddings, Deskhero generates suggested replies that are contextually accurate and relevant. This not only saves time but also ensures consistent messaging across all communications.
StrikeMaster also uses Deskhero's AI to manage their knowledge base. The AI scrapes their website for updates and automatically generates new knowledge base articles from uploaded files like policies, manuals, and presentations. This keeps their knowledge base up-to-date without any manual intervention.
Furthermore, Deskhero's comprehensive search bar, powered by AI, has significantly improved StrikeMaster's operational efficiency. The search bar uses AI to provide enhanced search results, making it easier for the team to find relevant information quickly.
Lastly, StrikeMaster uses Deskhero's REST API to integrate with their existing systems. This seamless integration allows them to leverage Deskhero's AI capabilities across their entire operation, further enhancing their efficiency.
How does Deskhero's AI help in managing inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to inquiries. This helps in efficiently managing and responding to inquiries.
How does Deskhero's AI enhance StrikeMaster's communication strategy?
Deskhero's AI generates contextually accurate and relevant replies for communications, ensuring consistent messaging across all platforms.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI automatically scrapes the website for updates and generates new knowledge base articles from uploaded files like policies, manuals, and presentations.
* This article provides an example of how a fictive company in the Organizing strikes and other forms of protest industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
