AquaExotics receives numerous queries daily regarding fish care, breeding techniques, and disease management. They use Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a term, the AI uses embeddings from the knowledge base, uploaded files like policies/manuals/presentations, and scraped website data to provide the most relevant content. This feature has greatly improved the efficiency of the support team, enabling them to provide accurate information quickly.
AquaExotics also utilizes Deskhero's website scraping feature. The AI scrapes data from various online resources related to ornamental fish breeding and adds it to the knowledge base. This continually enriches the information available to the support team, helping them stay updated with the latest trends and techniques in the industry.
Deskhero's custom fields feature allows AquaExotics to categorize tickets based on different criteria such as the type of fish, the nature of the query, etc. The AI then uses these categories to further refine its suggested replies and search results, providing more targeted and relevant responses.
Overall, Deskhero's advanced AI capabilities have transformed AquaExotics' customer support, making it more efficient and effective. The AI not only helps in managing the high volume of queries but also ensures that the responses are accurate and up-to-date.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term is entered, the AI uses embeddings from the knowledge base, uploaded files, and scraped website data to provide the most relevant content. This makes the search results more accurate and comprehensive.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows the AI to gather data from various online resources and add it to the knowledge base. This keeps the information available to the support team updated and enriched.
* This article provides an example of how a fictive company in the Ornamental Fish Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
