OrthoBoot Solutions, a leading provider of orthopedic boot modifications, was struggling with managing customer queries and support tickets. The company decided to implement Deskhero to streamline their customer support and helpdesk services.
With Deskhero's structured data lists and custom fields, OrthoBoot Solutions was able to organize their customer queries more effectively. The platform's user groups feature allowed the company to assign specific queries to the right team members, improving response times.
Deskhero's advanced AI capabilities played a significant role in enhancing OrthoBoot Solutions' customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The comprehensive search bar and REST API further improved the efficiency of OrthoBoot Solutions' customer support. The search bar made it easy for the team to find relevant information quickly, while the REST API allowed the company to integrate Deskhero with their existing systems.
Overall, Deskhero's advanced AI capabilities have significantly improved OrthoBoot Solutions' customer support efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems.
How does Deskhero help in organizing customer queries?
Deskhero's structured data lists and custom fields allow you to organize customer queries effectively. Additionally, the user groups feature lets you assign specific queries to the right team members.
* This article provides an example of how a fictive company in the Orthopedic Boot Modification industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
