BoneHeal Clinic deals with a high volume of patient inquiries every day. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's user groups and custom email domains features helped them segregate and manage tickets effectively.
BoneHeal Clinic utilized Deskhero's custom fields and structured data lists to categorize patient inquiries precisely. This enabled the support team to handle tickets more efficiently, reducing response times and enhancing patient satisfaction.
Deskhero's advanced AI capabilities were a game-changer for BoneHeal Clinic. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero could suggest relevant replies to patient inquiries. This significantly reduced the time taken to draft responses, further improving efficiency.
Deskhero's AI also enhanced the search results within the platform. When the support team searched for information to assist patients, the AI would use the OpenAI embeddings to provide the most relevant content. This made it easier for the team to find the right information quickly, improving their productivity.
Overall, Deskhero's advanced AI capabilities have revolutionized BoneHeal Clinic's customer support, making it more efficient and effective. The platform has not only improved their response times but also the quality of their support.
How has Deskhero improved BoneHeal Clinic's response times?
Deskhero has improved BoneHeal Clinic's response times by segregating and managing tickets effectively, categorizing patient inquiries precisely, and suggesting relevant replies to patient inquiries using its advanced AI capabilities.
How does Deskhero's AI suggest replies to patient inquiries?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest relevant replies to patient inquiries.
How has Deskhero's AI enhanced the search results within the platform?
When the support team searches for information to assist patients, Deskhero's AI uses the OpenAI embeddings to provide the most relevant content, making it easier for the team to find the right information quickly.
* This article provides an example of how a fictive company in the Orthopedic doctors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
