EliteOrtho Solutions uses Deskhero's AI to analyze previous tickets, knowledge base articles, and uploaded files such as product manuals. This enables the AI to generate suggested replies that are relevant and precise, reducing the time taken to respond to customer queries.
The company also leverages Deskhero's website scraping feature to gather data from their website. This information is used by the AI to enhance search results, making it easier for customers to find the information they need.
Moreover, EliteOrtho Solutions uses Deskhero's custom fields and structured data lists to manage their customer support tickets. This helps the company organize and track customer queries, ensuring that all queries are addressed promptly.
By integrating Deskhero with their existing systems using the platform's REST API, EliteOrtho Solutions has been able to streamline their customer support process.
Overall, Deskhero's advanced AI capabilities have helped EliteOrtho Solutions enhance their customer support efficiency, leading to improved customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies that are relevant and precise. This reduces the time taken to respond to customer queries.
How does Deskhero help in managing customer support tickets?
Deskhero's custom fields and structured data lists allow you to organize and track customer queries. This ensures that all queries are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with your existing systems using the platform's REST API.
* This article provides an example of how a fictive company in the Orthopedics & Sports Medicine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
