OrthoSport MedTech uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to generate suggested replies based on the context of the query, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's website scraping feature to gather relevant information from their website. This data is then used by the AI to enhance search results, making it easier for customers to find the information they need.
Furthermore, OrthoSport MedTech uses Deskhero's custom fields and structured data lists to categorize and manage their customer support tickets. This helps the company keep track of customer queries and ensures that no query goes unanswered.
Through the use of Deskhero's REST API, OrthoSport MedTech has been able to integrate the platform with their existing systems, further streamlining their customer support process.
Overall, Deskhero's advanced AI capabilities have enabled OrthoSport MedTech to provide efficient, accurate customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies based on the context of the query. This significantly reduces the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses website scraping to gather relevant information from your website. This data is then used by the AI to enhance search results, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, through the use of Deskhero's REST API, you can integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Orthopedics & Sports Medicine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
