SpineAlign Medical receives a high volume of inquiries about their specialized products. Using Deskhero's AI capabilities, they can analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customer queries.
The company uses Deskhero's custom fields and structured data lists to categorize and manage inquiries, ensuring that critical issues are addressed promptly. The kanban board offers a visual representation of the support pipeline, allowing the team to identify and address bottlenecks effectively.
SpineAlign Medical also leverages Deskhero's AI capabilities to enhance their knowledge base search results. By analyzing uploaded files like product manuals and scraped website data, the AI provides more accurate and relevant search results, improving the self-help experience for customers.
With Deskhero's custom email domains, SpineAlign Medical maintains a professional image in their communications. The user groups feature allows them to segment their customer base and tailor their communication accordingly, enhancing customer engagement and satisfaction.
In conclusion, Deskhero's AI capabilities have enabled SpineAlign Medical to transform their customer support, leading to faster response times and improved customer satisfaction.
How has Deskhero's AI capabilities improved SpineAlign Medical's customer support?
Deskhero's AI capabilities have helped SpineAlign Medical reduce their response time by suggesting relevant replies based on previous tickets and knowledge base articles. It has also improved the accuracy and relevance of their knowledge base search results, enhancing the self-help experience for customers.
How does SpineAlign Medical use Deskhero's custom fields and kanban board?
SpineAlign Medical uses custom fields and structured data lists to categorize and manage inquiries. The kanban board offers a visual representation of the support pipeline, allowing the team to identify and address bottlenecks effectively.
What benefits has SpineAlign Medical experienced from using Deskhero's custom email domains and user groups features?
With Deskhero's custom email domains, SpineAlign Medical maintains a professional image in their communications. The user groups feature allows them to segment their customer base and tailor their communication accordingly, enhancing customer engagement and satisfaction.
* This article provides an example of how a fictive company in the Orthopedics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
