OrthoCare Solutions receives numerous inquiries daily regarding their products' usage, maintenance, and troubleshooting. They utilize Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
The company also uses custom fields and structured data lists to categorize inquiries, making it easier for the support team to prioritize and manage tickets. The kanban board feature provides a visual representation of the support pipeline, enabling the team to quickly identify bottlenecks and improve workflow.
Deskhero's AI capabilities are further leveraged to enhance the search results on their knowledge base. By analyzing uploaded files like policies, manuals, presentations, and scraped website data, the AI provides more accurate and relevant search results, improving the self-service experience for customers.
OrthoCare Solutions also uses Deskhero's custom email domains and user groups features to create a more personalized and professional image in their communications. This has improved their brand perception and customer trust.
Overall, Deskhero's advanced AI capabilities have enabled OrthoCare Solutions to significantly improve their customer support efficiency and quality, leading to higher customer satisfaction and loyalty.
How has Deskhero's AI capabilities improved OrthoCare Solutions' customer support efficiency?
Deskhero's AI capabilities have helped OrthoCare Solutions reduce their response time by suggesting relevant replies based on previous tickets and knowledge base articles. It has also improved the accuracy and relevance of their knowledge base search results, enhancing the self-service experience for customers.
How does OrthoCare Solutions use Deskhero's custom fields and structured data lists?
OrthoCare Solutions uses custom fields and structured data lists to categorize inquiries, making it easier for the support team to prioritize and manage tickets.
What benefits has OrthoCare Solutions experienced from using Deskhero's custom email domains and user groups features?
Using Deskhero's custom email domains and user groups features, OrthoCare Solutions has been able to create a more personalized and professional image in their communications, improving their brand perception and customer trust.
* This article provides an example of how a fictive company in the Orthopedics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
