JointEase Prosthetics deals with complex inquiries regarding their prosthetic products. Using Deskhero's advanced AI capabilities, they can analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, drastically reducing the time taken to respond to customer queries.
The company uses Deskhero's custom fields to categorize and prioritize inquiries, ensuring that critical issues are addressed promptly. The kanban board provides a clear view of the customer service pipeline, helping the team to identify and address bottlenecks effectively.
JointEase Prosthetics also leverages Deskhero's AI capabilities to enhance their knowledge base search results. By analyzing uploaded files like product manuals and scraped website data, the AI provides more accurate and relevant search results, improving the self-help experience for customers.
With Deskhero's custom email domains, JointEase Prosthetics maintains a professional image in their communications. The user groups feature allows them to segment their customer base and tailor their communication accordingly, improving customer engagement and satisfaction.
In summary, Deskhero's AI capabilities have helped JointEase Prosthetics enhance their customer service, leading to improved response times and increased customer satisfaction.
How has Deskhero's AI capabilities improved JointEase Prosthetics' customer service?
Deskhero's AI capabilities have helped JointEase Prosthetics reduce their response time by suggesting relevant replies based on previous tickets and knowledge base articles. It has also improved the accuracy and relevance of their knowledge base search results, enhancing the self-help experience for customers.
How does JointEase Prosthetics use Deskhero's custom fields and kanban board?
JointEase Prosthetics uses custom fields to categorize and prioritize inquiries. The kanban board provides a clear view of the customer service pipeline, helping the team to identify and address bottlenecks effectively.
What benefits has JointEase Prosthetics experienced from using Deskhero's custom email domains and user groups features?
With Deskhero's custom email domains, JointEase Prosthetics maintains a professional image in their communications. The user groups feature allows them to segment their customer base and tailor their communication accordingly, improving customer engagement and satisfaction.
* This article provides an example of how a fictive company in the Orthopedics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
