EquineElite receives a high volume of customer queries daily, ranging from order status, delivery timelines, product specifications, to care instructions. Managing these queries was a challenge until they adopted Deskhero. With its advanced AI capabilities, Deskhero has automated the process of ticket management, significantly reducing the response time.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This feature has not only reduced the workload on the customer support team but also improved customer satisfaction by providing quick and accurate responses.
Deskhero's AI also enhances the search results by leveraging the same embeddings. This feature has made it easier for the customer support team to find relevant information quickly, further improving their efficiency.
With the help of Deskhero's REST API, EquineElite has integrated the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
Overall, Deskhero's AI capabilities have transformed EquineElite's customer support, making it more efficient and effective.
How has Deskhero improved EquineElite's customer support?
Deskhero's advanced AI capabilities have automated the process of ticket management, significantly reducing the response time. It also enhances the search results, making it easier for the customer support team to find relevant information quickly.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
How has Deskhero's REST API benefited EquineElite?
With the help of Deskhero's REST API, EquineElite has integrated the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Other Animal Processing (Horse, Rabbit, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
