RabbitRush deals with numerous customer queries daily, from product availability, shipping details, to care instructions. Managing these queries was a daunting task until they implemented Deskhero. With its AI capabilities, Deskhero has automated the process of ticket management, drastically reducing the response time.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This feature has not only eased the burden on the helpdesk team but also improved customer satisfaction by providing prompt and precise responses.
Deskhero's AI also enhances the search results by leveraging the same embeddings. This feature has made it easier for the helpdesk team to find relevant information swiftly, further improving their efficiency.
By using Deskhero's REST API, RabbitRush has integrated the platform with their existing systems, ensuring smooth data flow and enhanced operational efficiency.
In conclusion, Deskhero's AI capabilities have revolutionized RabbitRush's helpdesk services, making them more efficient and accurate.
How has Deskhero improved RabbitRush's helpdesk services?
Deskhero's AI capabilities have automated the process of ticket management, drastically reducing the response time. It also enhances the search results, making it easier for the helpdesk team to find relevant information swiftly.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
How has Deskhero's REST API benefited RabbitRush?
By using Deskhero's REST API, RabbitRush has integrated the platform with their existing systems, ensuring smooth data flow and enhanced operational efficiency.
* This article provides an example of how a fictive company in the Other Animal Processing (Horse, Rabbit, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
