Prime Logistics, a global logistics and supply chain company, was dealing with a high volume of customer queries on a daily basis. Their existing customer support system was not efficient enough to handle the load, leading to delayed responses and unhappy customers.
Prime Logistics implemented Deskhero to improve their customer support services. The platform's advanced AI capabilities, which use OpenAI Embeddings from various sources to generate suggested replies, proved to be a game-changer. The AI feature also enhanced search results, making it easier for the support team to find relevant information quickly.
Deskhero's features like structured data lists, custom fields, and email domains allowed Prime Logistics to better manage their customer support system. The user groups feature helped them segment their customers and provide personalized support services.
The ticket management system and Kanban board provided a clear overview of customer queries and their resolution status. The knowledge base feature, which generates articles from Word, PowerPoint, and PDF files, served as a valuable resource for both the support team and customers.
Since implementing Deskhero, Prime Logistics has seen a significant improvement in their customer support services. The AI capabilities have not only reduced response times but also improved the quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken to draft responses.
Can Deskhero handle high volumes of customer queries?
Yes, Deskhero is designed to handle high volumes of customer queries. Its ticket management system and Kanban board provide an organized way to track and manage queries.
How does Deskhero improve the quality of responses?
Deskhero's AI capabilities generate suggested replies based on relevant content from various sources. This helps in providing accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Other Business Support Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
