GreenTech Innovations, a leader in sustainable technology solutions, was experiencing a surge in customer queries as their business grew. Their existing helpdesk system was not equipped to handle the increased volume, leading to delays in response times and a decline in customer satisfaction.
GreenTech Innovations turned to Deskhero for a solution. The platform's advanced AI capabilities, which leverage OpenAI Embeddings from various sources to generate suggested replies, offered a promising solution to their problem. The AI feature also enhanced search results, making it easier for the support team to find relevant information.
Deskhero's structured data lists, custom fields, and email domains allowed GreenTech Innovations to organize their customer support system better. The user groups feature helped them categorize their customers and tailor their support services accordingly.
The ticket management system and Kanban board provided a visual representation of customer queries, making it easier to track and manage them. The knowledge base feature, which generates articles from Word, PowerPoint, and PDF files, created a comprehensive resource for the support team and customers.
Since implementing Deskhero, GreenTech Innovations has seen a significant improvement in their helpdesk services. The AI capabilities have reduced response times and improved the accuracy of responses, leading to higher customer satisfaction.
How does Deskhero's AI feature enhance search results?
Deskhero's AI feature uses OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance search results, making it easier to find relevant information.
Can Deskhero help in organizing customer support systems?
Yes, Deskhero offers features like structured data lists, custom fields, and email domains that can help in organizing customer support systems. It also allows you to categorize customers into user groups.
How does Deskhero improve the accuracy of responses?
Deskhero's AI capabilities generate suggested replies based on relevant content from various sources. This helps in providing accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Other Business Support Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
