GlobalHoldings Inc. manages a wide range of businesses, each with its unique customer support needs. Deskhero's structured data lists and custom fields allow the company to organize and manage customer queries effectively across different sectors. The custom email domains feature enables the company to maintain brand consistency in their communication.
With the vast amount of customer queries coming in daily, Deskhero's ticket management system allows the company to track, prioritize, and resolve issues efficiently. The kanban board provides a visual overview of the tickets, enabling the team to monitor progress and manage workload effectively.
The company leverages Deskhero's advanced AI capabilities to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature saves significant time and resources that would otherwise be spent on manual creation of these articles.
Deskhero's AI capabilities also enhance the company's search function. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can find relevant content quickly and accurately. This feature significantly improves the efficiency of the customer support team and the satisfaction of the customers.
Furthermore, the AI capabilities of Deskhero are used to generate suggested replies to customer queries. By sending the relevant content through OpenAI's ChatGPT, the platform can provide quick and accurate responses, reducing the response time and increasing customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of our customer support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately. This not only improves the search function but also helps in generating suggested replies to customer queries, thereby reducing the response time and improving the efficiency of your customer support team.
Can we maintain brand consistency in our communication with Deskhero?
Yes, Deskhero allows you to use custom email domains for your customer support communication, helping you maintain brand consistency.
Can Deskhero handle customer support for a diverse portfolio of businesses?
Absolutely. Deskhero's structured data lists and custom fields allow you to organize and manage customer queries effectively across different sectors. Its advanced ticket management system can handle a vast amount of customer queries, making it suitable for companies with a diverse portfolio of businesses.
* This article provides an example of how a fictive company in the Other holding company activities n.e.c. (not elsewhere classified) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
