DiverseVentures Ltd. holds businesses in various sectors, each with its unique customer support requirements. Deskhero's user groups feature allows the company to create separate teams for each business, ensuring that customer queries are handled by the right team.
The company uses Deskhero's ticket management system to manage the large volume of customer queries. The kanban board provides a visual representation of the tickets, helping the team to monitor progress and manage workload effectively.
DiverseVentures Ltd. leverages Deskhero's advanced AI capabilities to generate knowledge base articles from different sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature not only saves time and resources but also ensures that the knowledge base is always up-to-date.
The company also uses Deskhero's AI capabilities to enhance the search function. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can find relevant content quickly and accurately. This feature significantly improves the efficiency of the customer support team and the satisfaction of the customers.
Furthermore, Deskhero's AI capabilities are used to generate suggested replies to customer queries. By sending the relevant content through OpenAI's ChatGPT, the platform can provide quick and accurate responses, reducing the response time and increasing customer satisfaction.
How does Deskhero's AI capabilities enhance our customer support experience?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately. This not only improves the search function but also helps in generating suggested replies to customer queries, thereby reducing the response time and enhancing the customer support experience.
Can we create separate teams for each business with Deskhero?
Yes, Deskhero's user groups feature allows you to create separate teams for each business, ensuring that customer queries are handled by the right team.
Can Deskhero handle a large volume of customer queries?
Absolutely. Deskhero's advanced ticket management system can handle a large volume of customer queries, making it suitable for companies with a high volume of customer interactions.
* This article provides an example of how a fictive company in the Other holding company activities n.e.c. (not elsewhere classified) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
