InnovateIT, being a startup, needed a cost-effective solution to manage their growing customer support needs. They chose Deskhero for its comprehensive features and advanced AI capabilities.
Deskhero's ticket management and kanban board features helped InnovateIT organize and track their customer support tickets. The AI capabilities were used to prioritize tickets based on their urgency and complexity, which was determined using OpenAI Embeddings.
Deskhero's AI also generated suggested replies for common queries, reducing the workload of their support team. The AI used embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The knowledge base feature of Deskhero was used to create a self-service portal for customers. The AI-enhanced search results provided customers with the most relevant solutions, reducing the number of tickets raised.
Overall, Deskhero's AI capabilities have helped InnovateIT manage their customer support tickets more efficiently, reduce their workload, and improve customer satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to determine the urgency and complexity of tickets. It then prioritizes them accordingly.
How does Deskhero's AI reduce the workload of the support team?
Deskhero's AI generates suggested replies for common queries, reducing the need for manual responses. It also enhances search results in the knowledge base, providing customers with relevant solutions and reducing the number of tickets raised.
Can Deskhero be used to create a self-service portal for customers?
Yes, Deskhero's knowledge base feature can be used to create a self-service portal. The AI-enhanced search results provide customers with the most relevant solutions, enabling them to solve their issues without raising a ticket.
* This article provides an example of how a fictive company in the Other information technology consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
