NextGen Consulting wanted to create a comprehensive knowledge base to empower their customers to solve common issues themselves. They chose Deskhero for its ability to generate knowledge base articles from various file types and its AI-enhanced search results.
Using Deskhero, NextGen Consulting was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This made it easy for them to create a comprehensive knowledge base without the need for manual data entry.
The AI capabilities of Deskhero were used to enhance the search results in the knowledge base. When customers searched for solutions, the AI used OpenAI Embeddings to find the most relevant articles, improving the effectiveness of the self-service portal.
Deskhero's AI also generated suggested replies for the support team, reducing their workload and improving response times. The AI used embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
Overall, Deskhero's advanced AI capabilities have helped NextGen Consulting create an effective self-service portal, reduce their support team's workload, and improve customer satisfaction.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This eliminates the need for manual data entry.
How does Deskhero's AI enhance the effectiveness of the self-service portal?
When customers search for solutions in the self-service portal, Deskhero's AI uses OpenAI Embeddings to find the most relevant articles. This improves the effectiveness of the self-service portal and reduces the number of tickets raised.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies for common queries, reducing the time taken to respond to customers. It uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
* This article provides an example of how a fictive company in the Other information technology consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
