TechSolutions has a vast clientele with diverse IT needs. To manage the high volume of customer queries and support tickets, they implemented Deskhero. The platform's structured data lists, custom fields, and user groups helped them organize their customer data and support tickets effectively.
With the help of Deskhero's advanced AI capabilities, TechSolutions was able to generate suggested replies for common queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results in their knowledge base. When customers searched for solutions, the AI used embeddings to provide the most relevant articles, reducing the need for human intervention and increasing customer satisfaction.
The custom email domains feature allowed TechSolutions to maintain their brand identity in all communications. Meanwhile, the REST API enabled seamless integration with their existing systems.
Overall, Deskhero's advanced AI capabilities have helped TechSolutions improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for a solution in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant articles based on the search query.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Other information technology consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
