NanoPrecision Instruments uses Deskhero's AI capabilities to manage their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, greatly improving the efficiency of their helpdesk services.
Deskhero's AI also enhances NanoPrecision's search results. By understanding and interpreting structured data lists, custom fields, and user groups, the AI can quickly find the information needed to resolve customer inquiries.
NanoPrecision also leverages Deskhero's custom email domains and comprehensive search bar features. Combined with the AI's ability to generate knowledge base articles from various file formats, these tools allow NanoPrecision to provide a seamless, efficient helpdesk service.
Additionally, NanoPrecision uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI's capabilities across their entire operation, further improving their helpdesk services.
Overall, Deskhero's advanced AI capabilities have allowed NanoPrecision Instruments to significantly improve their helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve NanoPrecision's helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for helpdesk tickets. This improves the efficiency of their helpdesk services.
How does NanoPrecision use Deskhero's search features?
NanoPrecision uses Deskhero's comprehensive search bar and AI capabilities to quickly find the information they need to resolve customer inquiries.
How does NanoPrecision integrate Deskhero with their existing systems?
NanoPrecision uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI's capabilities across their entire operation.
* This article provides an example of how a fictive company in the Other manufacture special purpose machines n.e.c. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
