QuantumMach Solutions uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also enhance QuantumMach's search results. By leveraging the AI's ability to understand and interpret structured data lists, custom fields, and user groups, QuantumMach can quickly and efficiently find the information they need to address customer inquiries.
The company also takes advantage of Deskhero's custom email domains and comprehensive search bar features. These tools, combined with the AI's ability to generate knowledge base articles from various file formats, allow QuantumMach to provide a seamless, efficient customer support experience.
Furthermore, QuantumMach uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI's capabilities across their entire operation, further enhancing their customer support services.
Overall, Deskhero's advanced AI capabilities have allowed QuantumMach Solutions to significantly improve their customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve QuantumMach's customer support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer support tickets. This reduces response times and improves customer satisfaction.
How does QuantumMach use Deskhero's search features?
QuantumMach uses Deskhero's comprehensive search bar and AI capabilities to quickly and efficiently find the information they need to address customer inquiries.
How does QuantumMach integrate Deskhero with their existing systems?
QuantumMach uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI's capabilities across their entire operation.
* This article provides an example of how a fictive company in the Other manufacture special purpose machines n.e.c. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
