TunnelTech Construction receives a wide range of customer inquiries, from technical questions about their construction methods to safety concerns. Managing these inquiries was a challenge until they implemented Deskhero. The platform's structured data lists and ticket management system have helped them organize and manage customer requests effectively.
The advanced AI capabilities of Deskhero have been instrumental in improving TunnelTech's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like construction manuals, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI-enhanced search has also been a boon for TunnelTech. The support team can quickly find relevant information to address customer queries, whether it's about a specific tunnel construction method or safety protocols.
The custom email domains feature has allowed TunnelTech to maintain their brand identity in their communication with customers. It has also helped them filter and categorize customer inquiries more effectively.
Overall, Deskhero's AI capabilities have greatly enhanced TunnelTech's customer support efficiency and improved their customer experience.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this information to generate suggested replies, reducing the time taken to respond to customer queries.
Can the AI-enhanced search handle technical queries?
Yes, the AI-enhanced search is designed to handle technical queries. It uses OpenAI Embeddings to provide the most relevant search results, considering the context of the search query.
What is the benefit of the custom email domains feature?
The custom email domains feature allows companies to maintain their brand identity in their communication with customers. It also helps in filtering and categorizing customer inquiries more effectively.
* This article provides an example of how a fictive company in the Other miscellaneous specialised construction works n.e.c. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
