BridgeMaster Engineering deals with a variety of customer inquiries, from questions about their construction techniques to safety measures. Managing these inquiries became much easier when they started using Deskhero. The platform's user groups and ticket management system have helped them organize and manage customer requests effectively.
Deskhero's advanced AI capabilities have been a game-changer for BridgeMaster. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like engineering manuals, and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
The AI-enhanced search has also been a major advantage. The support team can quickly find relevant information to address customer queries, whether it's about a specific bridge construction technique or safety protocols.
The kanban board feature has also been beneficial for BridgeMaster. It helps them visualize their workflow, track the status of customer inquiries, and manage their support team's workload more effectively.
Overall, Deskhero's advanced AI capabilities have greatly improved BridgeMaster's customer support efficiency and increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this information to generate the most relevant and accurate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses the same OpenAI Embeddings to provide the most relevant search results. It considers the context of the search query and provides results from the knowledge base, previous tickets, uploaded files, and scraped website data.
What is the benefit of the kanban board feature?
The kanban board feature helps companies visualize their workflow, track the status of customer inquiries, and manage their support team's workload more effectively.
* This article provides an example of how a fictive company in the Other miscellaneous specialised construction works n.e.c. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
