SkyHigh Scaffolding receives numerous customer inquiries daily regarding their services, safety measures, and pricing. Managing these queries was a challenge until they started using Deskhero. The platform's ticket management system helped them organize and prioritize their customer requests efficiently.
Deskhero's AI capabilities have been a game-changer for SkyHigh. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like safety manuals, and scraped website data. This information is used to generate suggested replies, making the process faster and more efficient.
Moreover, the AI-enhanced search results have made it easier for the support team to find relevant information quickly. Whether it's a query about a specific scaffolding model or a question about safety protocols, the AI provides the most relevant information from the knowledge base or previous tickets.
The custom fields feature has also been beneficial for SkyHigh. They've created custom fields for different scaffolding models, which helps them categorize tickets better and provide more accurate responses.
Overall, Deskhero's advanced AI capabilities have streamlined SkyHigh's customer support, improved their response times, and increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this information to generate the most relevant and accurate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses the same OpenAI Embeddings to provide the most relevant search results. It considers the context of the search query and provides results from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can the AI handle complex queries?
Yes, the AI is designed to handle complex queries. It can analyze large amounts of data and provide relevant information. However, it's always supervised by human agents to ensure accuracy and relevance.
* This article provides an example of how a fictive company in the Other miscellaneous specialised construction works n.e.c. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
