GreenEarth Foundation receives numerous inquiries daily from donors, volunteers, and the general public. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management feature enabled them to organize and prioritize inquiries effectively. However, the real game-changer was the advanced AI capabilities of Deskhero.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has significantly reduced the time spent on finding relevant content for each inquiry. The AI also generates suggested replies, which has cut down response times and improved customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has been particularly useful in handling complex inquiries that require detailed responses. The team can now provide comprehensive responses in a fraction of the time it used to take.
The knowledge base feature of Deskhero has also been invaluable. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for GreenEarth Foundation to build a robust knowledge base. This has not only improved their support services but also made information more accessible to the public.
Overall, Deskhero's advanced AI capabilities have transformed GreenEarth Foundation's support services. They are now able to handle more inquiries, respond faster, and provide better service, all while saving time and resources.
How has Deskhero's AI improved response times?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has significantly cut down the time it takes to craft responses, leading to faster response times.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances search results, making it easier to find relevant information quickly.
How does the knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to build a robust knowledge base that improves support services and makes information more accessible.
* This article provides an example of how a fictive company in the Other non-profit organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
