TechSage Consulting uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps them to quickly find relevant content for resolving customer queries and issues.
The AI-powered solution also generates suggested replies based on the analyzed data, which significantly reduces the response time and improves the overall customer experience. The AI capabilities also enhance the search results, making it easier for the support team to find the required information.
With Deskhero, TechSage Consulting has been able to create structured data lists, custom fields, and user groups to better manage their support services. They have also utilized the custom email domains feature for a more personalized communication with their clients.
Deskhero's Kanban board and tickets management features have helped TechSage Consulting to track and manage the progress of each client query or issue. The REST API has enabled them to integrate Deskhero with their existing systems for a seamless operation.
By using Deskhero, TechSage Consulting has not only improved their support services but also enhanced their operational efficiency and client satisfaction.
How does Deskhero's AI capabilities enhance the customer support services?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It also generates suggested replies and enhances search results, thus improving the efficiency and effectiveness of the support services.
What are the benefits of using Deskhero's custom email domains feature?
The custom email domains feature allows companies to have a more personalized communication with their clients. It also adds a professional touch to the emails sent from the company.
How does Deskhero's REST API benefit the users?
Deskhero's REST API allows users to integrate the platform with their existing systems. This enables a seamless operation and enhances the overall efficiency.
* This article provides an example of how a fictive company in the Other professional, scientific, technical consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
