EnviroConsult uses Deskhero's AI capabilities to analyze data from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps them to find relevant content for resolving customer queries and issues in a timely manner.
The AI-powered solution also generates suggested replies based on the analyzed data, which significantly reduces the response time and enhances the overall customer experience. The AI capabilities also improve the search results, making it easier for the support team to find the required information.
Deskhero's features like structured data lists, custom fields, and user groups have helped EnviroConsult to better manage their support services. The custom email domains feature has enabled them to have a more personalized communication with their clients.
The Kanban board and tickets management features of Deskhero have assisted EnviroConsult in tracking and managing the progress of each client query or issue. The REST API has allowed them to integrate Deskhero with their existing systems for a seamless operation.
By leveraging Deskhero, EnviroConsult has been able to improve their support services, operational efficiency, and client satisfaction.
How does Deskhero's AI capabilities improve the helpdesk services?
Deskhero's AI capabilities analyze data from various sources to find relevant content for resolving customer queries and issues. It also generates suggested replies and improves search results, thus enhancing the efficiency and effectiveness of the helpdesk services.
What is the benefit of using Deskhero's custom fields feature?
The custom fields feature allows companies to add specific information that is relevant to their business or industry. This helps in better organization and management of the support services.
How does Deskhero's Kanban board assist in managing the support services?
Deskhero's Kanban board provides a visual representation of the progress of each client query or issue. It helps in tracking and managing the tasks effectively.
* This article provides an example of how a fictive company in the Other professional, scientific, technical consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
