BioGenix Research uses Deskhero's AI capabilities to analyze data from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This enables them to find relevant content for resolving customer queries and issues quickly.
The AI-powered solution also generates suggested replies based on the analyzed data, which greatly reduces the response time and improves the overall customer experience. The AI capabilities also enhance the search results, making it easier for the support team to find the required information.
Deskhero's features like structured data lists, custom fields, and user groups have enabled BioGenix Research to better manage their support services. The custom email domains feature has allowed them to have a more personalized communication with their clients.
The Kanban board and tickets management features of Deskhero have helped BioGenix Research in tracking and managing the progress of each client query or issue. The REST API has facilitated the integration of Deskhero with their existing systems for a seamless operation.
By using Deskhero, BioGenix Research has not only enhanced their support services but also improved their operational efficiency and client satisfaction.
How does Deskhero's AI capabilities enhance the customer support services?
Deskhero's AI capabilities analyze data from various sources to find relevant content for resolving customer queries and issues. It also generates suggested replies and enhances search results, thus improving the efficiency and effectiveness of the support services.
What are the benefits of using Deskhero's custom email domains feature?
The custom email domains feature allows companies to have a more personalized communication with their clients. It also adds a professional touch to the emails sent from the company.
How does Deskhero's REST API benefit the users?
Deskhero's REST API allows users to integrate the platform with their existing systems. This enables a seamless operation and enhances the overall efficiency.
* This article provides an example of how a fictive company in the Other professional, scientific, technical consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
