WholesaleWizard was struggling with the challenge of managing a large volume of customer support tickets. The manual process of sorting through the tickets and finding the relevant information was inefficient and often led to delays in response.
With Deskhero, WholesaleWizard was able to automate the ticket management process using advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to sort and prioritize tickets.
The AI also generates suggested replies for common queries, significantly reducing the response time. This not only improves customer satisfaction but also allows the support team to focus on more complex issues.
The comprehensive search bar powered by AI enhances search results, making it easier for the support team to find relevant information quickly. The custom fields and structured data lists further streamline the process, ensuring that no ticket is overlooked.
By leveraging Deskhero's advanced AI capabilities, WholesaleWizard has been able to improve their customer support service, reduce response times, and enhance efficiency.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the content and context of each ticket. It then sorts and prioritizes them based on their urgency and relevance.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings to understand the content and context of each query. It then generates suggested replies based on this understanding and the information available in the knowledge base and other resources.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the content and context of the search query. It then uses this understanding to find the most relevant results from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Other wholesale trade in intermediate goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
