BulkBridge was struggling with an increasing volume of customer queries and complaints. The manual process of sorting through tickets and assigning them to the right department was time-consuming and inefficient.
With Deskhero, BulkBridge was able to automate ticket management using AI capabilities. The platform's advanced AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to sort and prioritize tickets based on their urgency and relevance.
Deskhero's AI also generates suggested replies for common queries, significantly reducing the response time. This not only improves customer satisfaction but also allows the support team to focus on more complex issues that require human intervention.
The comprehensive search bar powered by AI enhances search results, making it easier for the support team to find relevant information quickly. The custom fields and structured data lists further streamline the process, ensuring that no ticket is overlooked.
Overall, Deskhero's advanced AI capabilities have enabled BulkBridge to improve their customer support service, reduce response times, and increase efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the content and context of each ticket. It then sorts and prioritizes them based on their urgency and relevance.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the content and context of the search query. It then uses this understanding to find the most relevant results from the knowledge base, previous tickets, and other resources.
Can Deskhero's AI generate replies for all types of queries?
Deskhero's AI can generate suggested replies for common queries. However, complex issues that require human intervention are forwarded to the support team.
* This article provides an example of how a fictive company in the Other wholesale trade in intermediate goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
