AuxiMach Wholesale handles a high volume of customer queries on a daily basis. With Deskhero's AI-powered ticket management system, these queries are automatically sorted and prioritized, ensuring each query is addressed in a timely and appropriate manner.
Deskhero's AI capabilities enable AuxiMach to generate suggested replies based on the embeddings from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations. This not only speeds up the response process but also maintains the quality of responses across all customer interactions.
Moreover, AuxiMach uses Deskhero's website scraping feature to consistently update their knowledge base with the latest information from manufacturers' websites. The AI uses this data to enhance search results and provide more accurate responses to customer inquiries.
Deskhero's REST API allows AuxiMach to seamlessly integrate the platform with their existing systems, creating a unified workflow that reduces manual tasks and increases productivity.
In summary, Deskhero's advanced AI capabilities have significantly improved AuxiMach Wholesale's customer support services, leading to higher customer satisfaction and increased loyalty.
How does Deskhero's AI improve the response process?
Deskhero's AI generates suggested replies based on the embeddings from previous tickets, knowledge base articles, and uploaded files. This speeds up the response process and ensures the quality and accuracy of responses.
What is the function of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically extracts and updates information from specified websites into the knowledge base. The AI uses this information to enhance search results and provide more accurate responses to customer inquiries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, creating a streamlined and efficient workflow.
* This article provides an example of how a fictive company in the Other wholesale trade in specialized or auxiliary machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
