Billboard Brilliance receives a high volume of customer queries regarding their advertising services, placements, and pricing. The company uses Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to provide relevant content and suggested replies, significantly reducing the response time.
With the custom fields feature, Billboard Brilliance categorizes tickets based on the nature of the query, such as pricing, placement, or technical issues. This structured data list helps the support team prioritize and address tickets more effectively.
The company also uses Deskhero's knowledge base feature to create a comprehensive database of information related to their services. The AI capabilities of Deskhero can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website, providing a rich source of information for both the support team and customers.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature allows the support team to quickly find relevant information and resolve customer queries more efficiently.
Finally, the REST API feature of Deskhero enables Billboard Brilliance to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to provide relevant content and suggested replies. This significantly reduces the response time and improves the efficiency of the ticket management process.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This allows the support team to quickly find relevant information and resolve customer queries more efficiently.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with your existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Out-of-home (OOH) advertising activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
