Skyline Ads deals with a diverse range of clients, each with unique requirements and queries. The company uses Deskhero's user groups feature to categorize its clients and manage their queries more effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles related to each user group to provide relevant content and suggested replies.
The company also uses Deskhero's custom email domains feature to maintain a professional image in its communications. The AI capabilities of Deskhero analyze the content of the emails and suggest replies based on previous tickets and knowledge base articles, improving the efficiency of the communication process.
Skyline Ads uses Deskhero's knowledge base feature to create a comprehensive database of information related to their services. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from the company's website, providing a rich source of information for both the support team and clients.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature allows the support team to quickly find relevant information and resolve client queries more efficiently.
Finally, the REST API feature of Deskhero enables Skyline Ads to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve the management of user groups?
Deskhero's AI analyzes previous tickets and knowledge base articles related to each user group to provide relevant content and suggested replies. This improves the efficiency of managing user groups and resolving their queries.
How does the custom email domains feature work?
Deskhero's custom email domains feature allows you to maintain a professional image in your communications. The AI capabilities of Deskhero analyze the content of the emails and suggest replies based on previous tickets and knowledge base articles.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with your existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Out-of-home (OOH) advertising activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
